Refund policy

Return & Refund Policy ↩️💖
Hi there, thank you for shopping with us!

 

📧 How to Initiate a Return

  1. Return & Refund Policy
    Eligibility for Returns
    •If you need to return an item, please contact us first within 7 calendar days from the date your package is delivered.date of delivery.
    •Products must be unused, in their original packaging, and in the same condition as received (with all tags, manuals, and accessories intact).
    •Customized, personalized, or perishable items are non-returnable unless defective.
  2. Return Process
    1.Contact our customer service team at topaccwestern@outlook.com with your order number, product details, and reason for return。
  3. .Ship the return package to the address provided by our customer service team. Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or shipping error on our part.

 

Refund Processing
1 •Once we receive and inspect the returned item (usually within 5-7 business days), we will notify you of the approval or rejection of your refund.


2 •Approved refunds will be processed within 3-5 business days to the original payment method. Please note that it may take additional time for your financial institution to reflect the refund in your account.


3 •Partial refunds may be issued for items that are returned with signs of use or missing parts, at our discretion.
Defective or Damaged Items


4 •If you receive a defective or damaged item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange for a replacement, exchange, or full refund (including return shipping costs) at no extra charge.

💌 We're Here to Help!

We understand that sometimes a product might not meet expectations. If you believe your item has a genuine manufacturing defect or you received the wrong product, please contact us immediately at topaccwestern@outlook.com with your order number and details. We are committed to working with you to find a fair and prompt solution!

Thank you for your understanding and support!

The [TOPACC] Team ✨